Browsing by Author "Robbertze, Rene"

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    Score cards for higher education institutions
    (Stellenbosch : Stellenbosch University, 2020-12) Robbertze, Rene; Cloete, Ian; Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science.
    ENGLISH SUMMARY : Performance management and strategic planning are needed for universities to survive and to increase adaptability within their environment. Effective performance measurement enables management to make informed decisions and to improve performance management. Stellenbosch University recently launched Vision 2040 and the Strategic Framework 2019- 2024 with a new set of strategic management indicators. A performance measurement framework placed on the new strategic framework will allow the University to measure progress made on the new strategic framework. Performance refers to effectiveness and efficiency. Effectiveness measured on different levels in the university will allow management to intervene and take corrective actions where needed to steer the university in the direction where the university wants to be in the future. Literature shows widespread dissatisfaction with most performance measurement systems and many organisations, perhaps the majority, feel that they have not got it right, according to Meyer (as cited in Neely et al., 2004:51). A performance measurement framework was developed for Stellenbosch University to measure effectiveness under the new Strategic Framework 2019-2024. The SU Score Card is based on a composite index approach for effectiveness which is further based on the allocation of weights to performance indicators according to their priorities. Different weights are allocated to core strategic themes, institutional objectives and indicators and measures, which all influence the overall composite effectiveness of the university. Effectiveness and composite effectiveness are both addressed in the SU Score Card model which will assist management in tracking progress made with the goals set for the Strategic Management Framework for Stellenbosch University. An interactive model was developed for the SU Score Card to visualise the performance for the university. Modelling the performance of the university will assist management to develop a more holistic view of the progress the university is making overall and allow for drill-down to lower levels identifying poor and excellent performance. Operational level performance indicators that support strategic level performance indicators were identified and modelled to provide management with a line-of-sight of performance across the university from a strategic level to an operational level.