Information orientation : a critical analysis of state-owned enterprises in South Africa

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dc.contributor.advisorBlaauw, Dewalden_ZA
dc.contributor.authorBekwa, Phindileen_ZA
dc.contributor.otherStellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science.en_ZA
dc.date.accessioned2023-02-27T15:32:30Z
dc.date.accessioned2023-05-18T07:16:23Z
dc.date.available2023-02-27T15:32:30Z
dc.date.available2023-05-18T07:16:23Z
dc.date.issued2023-03
dc.descriptionThesis (MPhil)--Stellenbosch University, 2023.en_ZA
dc.description.abstractENGLISH SUMMARY: The South African State-Owned Enterprises (SOEs) generate and use large volumes of information on a daily basis as they operate business processes in documents, emails, websites and IT processes, thereby making information a key organisational asset that can provide a competitive advantage when managed accurately and efficiently. The generation of substantial volumes of information tends to compromise an efficient and effective application of information and knowledge in organisations. This study seeks to analyse and determine the Information Orientation (IO) maturity levels of SOEs, using the Information Orientation Model of Marchand and Kettinger (2011). The study further attempts to understand how the implementation of the Michael Porter’s Competitive Model impacts the Information Technology practices, Information Management practices and Information Behaviours and Value (IBV) of SOEs in South Africa. Additionally, the study further explores the three information capabilities, namely; IT, IM and people’s behaviour and values (IBV), in relation to their current application in SOEs. A sample of SOEs have served as the study population in this research. Data was collected from astute organisational representatives because of their understanding of organisational strategies, processes, culture and climate. Senior managers were the targeted respondents to solicit their perspectives and understanding regarding the management and use of information within their organisations. This research was conducted through a survey administered by means of a questionnaire that was sent to respondents through email. Covid made it impossible to conduct in-person and virtual interviews, as some respondents had no technological means to respond through person-to-person interactions. Many of the SOEs were not reachable, even virtually. During the time of the study it was an abnormal period in SA. A thematic analysis was used. The analysis is framed on the three main capabilities of Information Orientation. The collected data indicates that SOEs embrace the notion that it is important to sense information internally and externally in order to identify areas that might negatively or positively affect business. The study determined that a systematic, standardized and centralised approach is needed in the organising and enhancing of easy access into information. The findings show that most SOEs in South Africa have a high proportion of the IMP and ITP in their decision-making processes but the portion for IBV is comparatively low. The results confirmed that the human element of the IO model is neglected by most organisations, putting more investment into IT infrastructure. Therefore, IBV needs to be mainstreamed and integrated into SOE information strategies in order to improve outputs and to facilitate the achievement of their socioeconomic mandates.en_ZA
dc.description.abstractAFRIKAANSE OPSOMMING: Die Suid-Afrikaanse staatsondernemings genereer en gebruik groot volumes inligting op 'n daaglikse basis, terwyl hulle besigheidsprosesse in dokumente, e-posse, webwerwe en IT-prosesse bedryf. Dit kan inligting 'n belangrike organisatoriese bate maak wat 'n mededingende voordeel kan bied wanneer dit akkuraat en doeltreffend bestuur word. Hierdie skepping en gebruik van hoe volume inligting, kompromitteer doeltreffende en effektiewe gebruik en toepassing van inligting en kennis. Hierdie studie poog om die inligtingsorientasie-volwassenheidsvlakke van Staatsondernemings te ontleed en te bepaal, deur die inligtingsorienteringmodel van Merchand en Kettinger (2011) te gebruik en verder te probeer verstaan hoe die implementering van die Michael Porter se mededingende model die Inligtingstegnologie praktyke, Inligtingsbestuurs praktyke beinvloed en Inligtingsgedrag en -waarde (IBV) van Staatsondernemings in Suid-Afrika. Dit poog verder om die drie inligtingsvermoens te beantwoord, naamlik; IT, IM en mense se gedrag (IBV) en waardes met betrekking tot die gebruik van inligting in Staatsondernemings: Staatsondernemings het as die studie bron in hierdie navorsing gedien. Data is van skerpsinnige organisatoriese verteenwoordigers ingesamel weens hul begrip van organisatoriese strategiee, prosesse, kultuur en klimaat. Senior bestuurders was die teiken respondente vir die navorser om hul perspektiewe en begrip van die bestuur en gebruik van inligting binne hul organisasies te kry. Hierdie navorsing is gedoen deur middel van 'n opname geadministreer deur middel van 'n vraelys wat per e-pos aan respondente gestuur is. ’n Tematiese analise is gebruik. Die ontleding is gebaseer op die drie hoofvermoens van Inligtingorientering. Die versamelde data dui daarop dat Staatsondernemings die idee omhels dat dit belangrik is om inligting intern en ekstern aan te voel om areas te identifiseer wat besigheid negatief of positief kan beinvloed. Die studie het bepaal dat 'n sistematiese, gestandaardiseerde en gesentraliseerde benadering nodig is in die organisering en verbetering van maklike toegang tot inligting. Die bevindinge toon dat die meeste SOE's in Suid-Afrika 'n hoe persentasie van die IMP en ITP het, maar die persentasie vir IBV is laag. Die resultate het bevestig dat die menslike element van die IO-model deur die meeste Staatsondernemings verwaarloos word, en meer belegging in IT-infrastruktuur is nodig.af_ZA
dc.description.versionMasters
dc.format.extent123 pages : illustrations, includes annexures
dc.identifier.urihttp://hdl.handle.net/10019.1/127329
dc.language.isoen_ZAen_ZA
dc.publisherStellenbosch : Stellenbosch University
dc.rights.holderStellenbosch University
dc.subject.lcshInformation resources management -- South Africaen_ZA
dc.subject.lcshOnline information services -- South Africaen_ZA
dc.subject.lcshKnowledge management -- South Africaen_ZA
dc.subject.nameUCTD
dc.titleInformation orientation : a critical analysis of state-owned enterprises in South Africaen_ZA
dc.typeThesisen_ZA
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