Browsing by Author "Terblanche, Nicky"

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    Adoption Factors and Moderating Effects of Age and Gender That Influence the Intention to Use a Non-Directive Reflective Coaching Chatbot
    (SAGE Publications, 2022-06) Terblanche, Nicky; Kidd, Martin
    Chatbots are increasingly applied in various contexts including helping professions, such as organizational and life coaching. Coaching facilitates individual wellness, behavioral change, and goal attainment in a reflective, non-directive manner, and is considered one of the fastest-growing professions. The use of knowledge imparting service chatbots have been studied; however, the application of chatbots in coaching has received scant research attention, raising the question about which factors and moderating effects play a role in the adoption of reflective, non-directive coaching chatbots. In this study, we applied a modified Unified Theory of the Acceptance and Use of Technology (UTAUT) model to determine factors and moderating effects of age and gender that influence the adoption of a goal-attainment coaching chatbot. Partial least squares structural equation modeling (PLS-SEM) was used for the analysis of a cross-sectional UTAUT survey (n = 226). Performance expectancy, social influence, and facilitating conditions had significant roles as direct determinants of intent to use the coaching chatbot. Gender moderated performance expectancy and age showed a moderation tendency on effort expectancy. This study on non-directive, reflective chatbots in the organizational, and life coaching domains contributes to our understanding of how to design chatbots aimed at helping people find their own answers.
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    A design framework to create Artificial Intelligence Coaches
    (Oxford Brookes University, 2020-08) Terblanche, Nicky
    There is on going debate about the potential impact of artificial intelligence (AI) on humanity. The application of AI in the helping professions is an active research area, but not in organisational coaching. Guidelines for designing organisational AI Coaches adhering to international coaching standards, practices and ethics are needed. This conceptual paper presents the Designing AI Coach (DAIC) framework that uses expert system principles to link human coaching efficacy (strong coach-coachee relationships, ethical conduct, focussed coaching outcomes underpinned by proven theoretical models) to established AI design approaches, creating a baseline for empirical research.
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    Knowledge-based speech recognition applied to broad class phoneme recognition : an investigation
    (Stellenbosch : Stellenbosch University, 1998) Terblanche, Nicky; Stellenbosch University. Faculty of . Dept. of .
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    Using transformative transition coaching to support leaders during career transitions
    (SUNMeDIA, 2018) Terblanche, Nicky; Albertyn, Ruth; Van Coller-Peter, Salome
    Senior leadership transitions present daunting challenges. To promote inclusive development and comply with equal opportunity legislation, South African companies often fast-track careers of high-potential previously disadvantaged individuals. Organisations typically do not sufficiently support transitioning leaders, possibly acting unethically. The rate of failure is high with devastating effects for the individual and their organisation. The novel, empirically researched Transformative Transition Coaching (TTC) framework, helps facilitate deep and lasting changes in meaning perspectives of transitioning leaders through coaching. The ability of the TTC framework to support transitioning leaders is presented in this article