Department of Information Science

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Browsing Department of Information Science by Author "Arthur, Elfreda Naa Lomoteley"

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    Knowledge management initiatives and implementation : a qualitative meta-analysis of public and private organisations
    (Stellenbosch : Stellenbosch University, 2013-03) Arthur, Elfreda Naa Lomoteley; Le Roux, D. B.; Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science.
    ENGLISH ABSTRACT: Knowledge management (KM) has become an important topic among many organisations in the last decade. While various factors inform an organisational decision to initiate KM, many organisations are equally confronted with a number of barriers during KM implementation. This research aimed to analyse relevant literature of public and private organisations in relation to the factors that drive the development and adoption of KM initiatives and the barriers to KM implementation. The thesis is made up of six chapters. Chapter 1 dealt with the background of the study, introduction to the problem, and the relevance of the study. In Chapter 2, case studies on the driving factors for knowledge management initiatives in public and private organisations were discussed. Similarly in Chapter 3, case studies on barriers to knowledge management implementation in public and private organisations were examined. Chapter 4 discussed the research methodology as well as description of literature searched. Chapter 5 examined the findings of chapter 4 and further discussion was made. Finally, in Chapter 6 the conclusion of the study was made based on the findings and discussion. The research adopted the qualitative meta-analysis methodology which was considered robust enough to create an understanding into the many factors and barriers related to KM initiatives in public and private organisations. 40 case studies each for factors and barriers were retrieved from well-known academic databases and examined. The findings revealed that the topmost motivating factor for both public and private organisations to start KM was the need to improve processes. Similarly, ‘organisational culture’ and ‘poor and/or inadequate technology infrastructure’ were the two key barriers to KM in both public and private organisations. It can be concluded that the key factors for starting KM and the implementation barriers are similar for both public and private organisation.