Masters Degrees (School of Public Leadership)

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Browsing Masters Degrees (School of Public Leadership) by Author "Andries, Anthea Rachell"

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    An assessment of challenges in human resource development implementation within the Cape Winelands District Municipality - a management perception
    (Stellenbosch : Stellenbosch University, 2016-03) Andries, Anthea Rachell; Uys, Frederik; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.
    ENGLISH SUMMARY: In the modern era of governance, both in the public and private sector, there appears to be consensus that service delivery has to meet certain standards of quality. Especially in South Africa, there is an increasing demand from the public for quality service delivery as shown in the high number of public protests against poor service delivery. Public service employees can only provide quality services if they are capable of performing their job well. The capability of employees depends on the extent to which they are developed. The primary purpose of this study is to do an assessment of the challenges that management experience with the implementation of human resource development (HRD) initiatives within the Cape Winelands District Municipality (CWDM). As part of this study management perceptions will be examined with a view, to make recommendations to improve these human resource development initiatives that are lacking. The research study employed a qualitative and quantitative approach. The perceptions of management, comprising middle managers, line managers and supervisors are measured in the form of a semi-structured questionnaire comprising open-ended and closed-ended questions. The major findings of this research, relate to the relevant statutory frameworks, analysis, understanding and determination of training needs, challenges faced by public managers in providing appropriate training, and the evaluation of human resource development programmes, to assess the impact for both the individual and the organisation. One of the most significant recommendations to address the problems identified, is that the management team should familiarise themselves with the relevant human resource development statutory frameworks. These frameworks provide management with the authority to make informed decisions regarding the development of human resources. Furthermore, management should understand its roles and responsibilities in the implementation of these human resource development initiatives. A major responsibility is the identification and understanding of the training needs of employees in terms of knowledge, skills and attitudes. Management should also be particularly aware of the various challenges experienced in the implementation and the evaluation of development programmes. In this regard management should provide support to employees to ensure that training is productive and cost effective to both employees and the organisation. This research concludes with a recommendation for future research.